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On my way to drop my daughter off to college our car broke down outside of Charles Town, West Virginia. A very nice gentleman stopped to assist us and directed my to DrivePro’s for service. When I went to the service desk to explain what had happened and that I was over 2 hours from home. one of their employees, Chandler Welsh, offered to help. We didn’t have an appointment clearly but we were stranded. The team there went above and beyond to try to help me get back on the road, including driving to Frederick to retrieve a part. They stayed past their service hours to do what they could to get me back on the road towards home. Ultimately I ended up having to be towed home but again Chandler provided me with her personal cell in case I needed anything while waiting for the towing company. The service technician also stayed late to try to resolve my car issues. I cannot thank these guys enough for their care and support while I was there. There really are good people in the world. I cannot express how much I appreciated their kindness so far from home.... More
Less than a month ago
Great place for services. Had a all wheel alignment done, took no time at all. My steering is much better now.
Second visit had me installing new tires. Would have given 5 stars but they used old valve stems. Otherwise pretty good.
Over a month ago
Customer service was awesome- polite and professional. They gave me good, honest suggestions without being the least bit pushy! It took a little longer to complete than I had anticipated, but they took my car right then and there and got the job(s) done and done well, even with it being quite busy. I definitely recommend them!
Over a month ago
LOOK NO FARTHER! OUTSTANDING BUSINESS!
Good place to have maintenance done. Charles Town really needed a facility like this. Very efficient, knowledgeable and professional. I have utmost confidence in their diagnostic process and workmanship. This is my "go to" shop in Charles Town.
Over a month ago
After my mom and dad bought their car and had a wonderful experience, I decided to give my business to them. They took care of me and my time which is very important to me and my family. They also have a wonderful service center that stands behind the work that is done. All in all, great experience and thank you to Tim and Bob from the sales department for taking care of my transaction!
Also had a great experience with the service department in taking care of an issue that I had and made it eas... More
Over a month ago